How we collect, use, protect and retain information in the course of operating satellite ground stations for enterprise networks.
WEXCEL LIMITED LIABILITY COMPANY respects the privacy of the people it works with and the people who visit its website. This Privacy Policy explains what information we collect, why we collect it, how we handle it, and the choices that are available to you. WEXCEL LIMITED LIABILITY COMPANY is a satellite ground station operator that plans, installs and runs uplink and downlink sites for enterprise networks, and the information we handle reflects that work.
We have written this policy in plain language on purpose. A privacy notice should be a usable document rather than a wall of legal phrasing, and we want you to be able to read it once and understand the essentials. If anything here is unclear, you are welcome to write to us using the contact details near the end of this page and a member of our team will explain it further.
This policy applies to our website, our sales and support conversations, our field and engineering operations, and any station monitoring service that we provide to a customer. It does not apply to websites or services that we do not control, even where we link to them from our own pages.
This policy covers personal information that we collect directly from you and information that is generated while we deliver our services. It applies when you browse our site, submit an enquiry, sign a service agreement, or work with our engineers on a deployment. It also applies to the administrative records we keep about partners, suppliers and site contacts.
Where a customer provides us with information about its own employees or contractors, the customer remains responsible for the lawful basis on which that information was gathered. In those situations we act as a processor on the instructions of the customer and we limit our use of the information to the purpose of the engagement.
Some of our work touches technical data that is not personal information at all, such as the power readings of a modem or the temperature inside an equipment shelter. That data is handled under our service agreements and internal engineering standards rather than under this privacy notice.
We collect information in a few predictable ways. When you contact us through the website form, by email or by telephone, we receive the details you choose to give, which normally include a name, an email address, a telephone number, an organization and a description of the matter you wish to discuss. When you become a customer, we add commercial and operational details such as billing contacts, service addresses and escalation points.
When you visit our website, our servers may record technical information such as the browser and device you used, the pages you requested, the time of the request and the referring address. This information is used to keep the site available and to understand which pages are useful. We do not use it to build advertising profiles and we do not sell it.
During field work we may collect site access records, safety sign in sheets and photographs of the installation area. These records exist to protect both our crews and the customer property, and they are retained according to the schedule described later in this policy.
The main purpose for which we use information is to respond to your enquiry, prepare a quotation and deliver the ground station services that a customer has asked us to perform. That includes scheduling surveys, coordinating field crews, issuing commissioning records and operating the monitoring service once a station is live.
We also use information to keep our records accurate, to issue invoices, to comply with accounting and tax duties, and to meet the contractual reporting obligations that come with an SLA management engagement. Where we monitor a station, we use the telemetry it produces to detect faults early, to trend performance and to prepare the periodic reports that a partner receives.
From time to time we may use contact details to send a service notice, a security advisory or an update about a change that affects a station you own or operate. We keep these messages relevant and we do not send marketing material to anyone who has asked us not to.
Where the law requires us to identify a legal basis for processing, we rely on one or more of the following. We process information because it is necessary to perform a contract with you or to take steps at your request before entering a contract, such as preparing a survey quotation. We process information because it is necessary for our legitimate interests in running a ground station business, provided those interests are not outweighed by your rights.
We process information to comply with legal obligations, including accounting, tax and safety duties. Where we rely on consent, we will ask for it clearly and you may withdraw it at any time without affecting the lawfulness of the processing that took place before the withdrawal.
We only process information for the purpose for which it was collected, unless we reasonably determine that a new purpose is compatible with the original one. If a new purpose requires your consent, we will request it before we begin.
Our website is built to work without advertising trackers. We may use a small number of functional cookies or local storage entries to remember a preference, to keep a form state stable, or to measure whether a page loaded correctly. These entries do not follow you across unrelated websites and they are not used to display advertising.
You can control cookies through your browser settings. Most browsers allow you to block cookies, to delete existing cookies, or to warn you before a cookie is stored. If you block functional cookies, some parts of our site may behave differently, but the core content remains readable and the contact details remain available.
Where we introduce a measurement tool that stores an identifier, we will describe it in this section and provide a way to opt out. At the time of writing, our site relies on functional storage only.
A monitored ground station produces a continuous stream of operational data. This includes receive level, carrier to noise ratio, modem and block upconverter status, antenna drive current, shelter temperature and power state. This telemetry is technical in nature and is generally not personal information, but it may be linked to a site record that names a responsible contact.
We use telemetry to detect degradation, to triage alarms and to produce the reports that a partner receives under an SLA management service. Access to telemetry is restricted to engineers and duty staff who need it to keep a station healthy. We do not disclose raw telemetry to third parties except where a customer asks us to, or where disclosure is required by law.
Where a customer chooses to receive monitoring from us, the customer remains the owner of its operational data. We process that data on the customer instructions and we return or delete it at the end of the engagement in line with the service agreement.
We do not sell personal information. We share information only in the limited circumstances described here. We may share information with a service provider that performs a task on our behalf, such as hosting, email delivery or accounting, and we require that provider to protect the information and to use it only for the agreed purpose.
We may disclose information where we are required to do so by law, by a court order, or by a regulator with lawful authority. We may also disclose information to protect the safety of a person, to prevent fraud, or to enforce our agreements, where we have a reasonable belief that disclosure is necessary and proportionate.
If we work with a subcontractor on a field deployment, we share only the site details that the subcontractor needs to perform its part of the job, and we bind the subcontractor to confidentiality and security terms that are no weaker than those in this policy.
We rely on a small group of carefully chosen service providers to help us operate. These may include a hosting provider for our website, an email provider for business correspondence, an accounting service for invoicing and a monitoring platform for station telemetry. Each provider is selected with care and reviewed periodically.
Where a provider processes personal information on our behalf, we put a written agreement in place that requires the provider to act only on our instructions, to apply appropriate security measures, to assist with individual rights requests, and to delete or return the information when the engagement ends. We do not permit a provider to use our information for its own marketing.
If a provider is located in another country, we take steps to ensure that the information remains protected when it crosses a border, as described in the section on international transfers.
Our operations are based in the United States and most of the information we handle stays there. Some service providers and some customers operate in other countries, so a transfer may occur. When we transfer information across a border, we take steps to ensure that the information continues to receive a level of protection that is consistent with this policy.
Those steps may include relying on a legal transfer mechanism, entering a data processing agreement with standard contractual terms, or confirming that the receiving organization applies an approved framework. We assess the circumstances of each transfer and we do not move information to a jurisdiction where we cannot protect it adequately.
You may contact us for more information about the safeguards that apply to a particular transfer, and we will explain the mechanism that we use.
We keep personal information only for as long as we need it for the purpose for which it was collected. Enquiries that do not lead to an engagement are normally removed within a reasonable period after the conversation closes. Customer records are kept for the duration of the relationship and for a further period afterwards, so that we can meet accounting, tax, warranty and dispute obligations.
Operational records such as commissioning reports are kept for the working life of the station and for a period beyond it, because a future fault may need to be compared against the original baseline. Safety and access records are kept for the period required by the applicable rules and by our insurers.
When a retention period ends, we delete the information or render it anonymous so that it can no longer be linked to an individual. Where deletion is not immediately possible because information is held in a backup, we isolate the backup and delete the information when the backup is next cycled.
We protect information with a combination of technical and organizational measures. Access to systems is limited to staff and contractors who need it for their role, and access is removed promptly when a person leaves. We use strong authentication, encrypted connections for remote work, and role based permissions for our engineering and monitoring platforms.
Field equipment and station controllers are configured with the principle of least privilege and with remote management interfaces that are secured and monitored. We keep software patched and we review logs for signs of unusual activity. Physical records, where they exist, are stored in locked facilities with controlled access.
No system can be guaranteed to be completely secure. If we become aware of a breach that affects personal information, we will investigate promptly, take steps to contain the incident, and notify the affected parties and any regulator as required by law. We will also tell you what you can do to reduce any risk.
Depending on where you live, you may have rights over the personal information we hold about you. These can include the right to ask for a copy of the information, to ask us to correct information that is inaccurate, to ask us to delete information that we no longer need, and to ask us to restrict or object to certain processing. You may also have the right to ask for information in a portable format.
To exercise a right, write to us using the contact details near the end of this page. We will confirm your identity before we act, so that we do not disclose information to the wrong person. We will respond within the period required by the applicable law, and we will explain if we are unable to act in full and why.
You may also manage preferences that affect you directly. You can opt out of non essential messages at any time, and you can ask us to change how we contact you. Opting out of service notices that are necessary to operate a live station may limit our ability to keep you informed about a fault.
Our services are designed for enterprises and professional users. We do not direct our website or our ground station services at children, and we do not knowingly collect personal information from children. If you believe that a child has provided information to us, please contact us and we will take steps to remove it.
Where a customer might employ a young person on a site, the customer is responsible for obtaining any consent that the law requires before sharing that person details with us. We will handle the information only for the purpose of the engagement and will delete it when that purpose has ended.
Our website may contain links to websites that we do not own or control, such as a manufacturer documentation page or a standards body. When you follow such a link, you leave our site and the privacy practices of the destination apply. We are not responsible for the content or the practices of those sites.
We encourage you to read the privacy notice of any website you visit before you provide personal information to it. If a link from our site leads to a page that you believe is inaccurate or unsafe, please tell us so that we can review it.
If our business changes structure, for example through a merger, an acquisition or a sale of assets, information that we hold may be transferred as part of that transaction. Where a transfer of this kind occurs, we will take steps to ensure that the information continues to be protected under terms consistent with this policy.
We will notify affected parties of a material change in ownership where the law requires it, and we will give a clear explanation of what happens to the information and what choices are available.
We may update this policy from time to time to reflect changes in our operations, in the services we offer or in the law. When we make a change, we will revise the date shown with the policy and, where the change is significant, we will provide a more prominent notice.
We encourage you to review this page periodically so that you remain aware of how we handle information. Continued use of our website or services after an update means that you accept the revised policy.
If you have a question about this policy, a request about your information, or a concern about how we have handled a matter, please contact WEXCEL LIMITED LIABILITY COMPANY using the details below. We take privacy enquiries seriously and we will route your message to the person best placed to answer it.
WEXCEL LIMITED LIABILITY COMPANY
3 Apollo Rd, Bethel, CT 06801-1865, United States (US)
Email: orders@wexcel.lol
Phone: +18163069708
Website: www.wexcel.lol
Please include enough detail for us to understand your request, and tell us how you would like us to reply. If your message concerns a live station, quote the station identifier so that we can locate the relevant records quickly.