Talk to the ground station team at WEXCEL LIMITED LIABILITY COMPANY
Send us the site, the link and the timeline. Our engineers respond to new enquiries during business hours and route urgent operational matters to the duty desk without waiting for the next working day. Call +18163069708 for anything already on air.
Send a site enquiry
Complete the fields below and submit. The form prepares an email to our orders desk with all of the details, so your message reaches an engineer directly.
Station details
Frequently asked questions
In most cases we can schedule a field survey within five to ten business days of receiving the site address and a brief description of the intended link. Sites that need special access approvals or roof permits may take longer, and we will tell you at the point of booking what the realistic window is.
Yes. WEXCEL LIMITED LIABILITY COMPANY takes over the monitoring of existing ground stations after a condition assessment. We re-baseline the receive level and alarm thresholds first, so that the monitoring service starts from a known and measured state rather than an assumption.
The site address and location, the orbit or satellite you intend to use, the bands under consideration, the traffic profile, and the date the link must be on air. Anything you do not know yet can be left blank. Our engineers will help fill the gaps during the first discussion.
Live station fault. Call +18163069708 and state the station identifier so the duty engineer can pull the monitoring history immediately.